Support Services
We're here when you need us
Getting the most out of EducatedOn means having the right support behind you. Whether you're onboarding your team, exploring a new feature or working through something unexpected, our support is designed to be responsive, practical and human.
Getting Started
Every EducatedOn customer begins with a guided onboarding experience. We'll help you configure your account, walk your team through the platform and make sure you're set up to get value from day one. Onboarding and initial training are included with every subscription, as set out in your agreement. Additional training can be arranged at any time.
Ongoing Support
Once you're up and running, our support team is available to help with questions, troubleshooting and guidance on getting more from the platform. You can email us at support@educatedon.com at any time. We handle requests during our support working hours, in line with the response times on our Service Levels page.
Knowledge Base
Our growing library of help articles, how-to guides and video walkthroughs is available online. Whether you prefer to self-serve or need a quick refresher on a feature, it's there when you need it.
Feature Requests & Feedback
We build EducatedOn in close partnership with the providers who use it. If there's something you'd like to see in the platform, we want to hear about it. We review every suggestion and your feedback helps shape our roadmap, although we can't commit to building every request or to specific timescales.
Need help right now?
Email support@educatedon.com and we'll get back to you.